This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

whatsapp api not working

  • 5 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu ardique

more options

what i tried to open e.g. this whatsapp api link(https://wa.me/*mobile number*), firefox reverted with this error msg:-

The address wasn’t understood

Firefox doesn’t know how to open this address, because one of the following protocols (whatsapp) isn’t associated with any program or is not allowed in this context.

You might need to install other software to open this address. --- Anyone knows how to solve this problem?

what i tried to open e.g. this whatsapp api link(https://wa.me/*mobile number*), firefox reverted with this error msg:- The address wasn’t understood Firefox doesn’t know how to open this address, because one of the following protocols (whatsapp) isn’t associated with any program or is not allowed in this context. You might need to install other software to open this address. --- Anyone knows how to solve this problem?

All Replies (5)

more options

Are you talking mobile phone app or desktop app?

more options

WestEnd said

Are you talking mobile phone app or desktop app?

My desktop mozilla browser. Do u have any remedy to it Westend?

more options

ardique said

WestEnd said
Are you talking mobile phone app or desktop app?

My desktop mozilla browser. Do u have any remedy to it Westend?

Hi Westend, do you have any solution to this?

more options

The whatsapp hotlinks are supposed to be opened on mobile devices where Whatsapp is installed. They are not intended to be opened on Desktop devices, which is why it won't work.

more options

Gerd said

The whatsapp hotlinks are supposed to be opened on mobile devices where Whatsapp is installed. They are not intended to be opened on Desktop devices, which is why it won't work.

FYI, it works like a charm in chrome but not FF.

Here is some info for u in case u need some read up on.:-

https://faq.whatsapp.com/sw/android/26000030/?category=5245251

It does and work for desktops. Especially for businesses that use their landline no. as their whatsapp account no.