This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Plus.net say my browser is blocking their on-line chat facility; how do I stop the blocking?

  • 2 uphendule
  • 1 inale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu Scribe

ballfield
ballfield
more options

I need to contact Plusnet about my phone account. Their website says: "Your browser's blocking email chat. To caht to us, please switch off anyad blocking software." How do I do that?

I need to contact Plusnet about my phone account. Their website says: "Your browser's blocking email chat. To caht to us, please switch off anyad blocking software." How do I do that?

All Replies (2)

WestEnd
WestEnd
more options

What's the site so others can see if it is a Browser or login issue?

Scribe
Scribe
more options

Hi, you could try disabling DuckDuckGo Privacy Essentials, although it seems to be Jetpack, which isn't supported anymore - 3-bar menu > Add-ons > Extensions.

In the 3-bar menu > Options > Privacy & Security, set Tracking Protection to Never.

Also, in Privacy & Security, make sure that cookies are enabled.

Restart Firefox and try the site again.

If your question is resolved by this or another answer, please take a minute to let us know. Thank you!