This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

HTML messages always sent plain text in 60.4.0 (32-bit)

  • 3 uphendule
  • 3 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu kriptiq

Inabaknon
Inabaknon
more options

I just updated to Thunderbird 60.4.0 and nothing I do will force it to send my HTML as Rich Text. They always become plain text, even in my Sent folder. I have inserted an HTML code at the top. My inserted signature file is HTML. Even when I set the signature text to HTML it only stays formatted as long as I'm writing. Once sent it reverts to plain text. I have set tools/ options/ general/ send options/ to uncheck the Send plain text if possible option and used the Send in HTML anyway option. Nothing works! How do I force this new version to do what 52.2.0 did? Or failing that, is there anyway to go back to a version of Thunderbird that could send HMTL email?

I just updated to Thunderbird 60.4.0 and nothing I do will force it to send my HTML as Rich Text. They always become plain text, even in my Sent folder. I have inserted an HTML code at the top. My inserted signature file is HTML. Even when I set the signature text to HTML it only stays formatted as long as I'm writing. Once sent it reverts to plain text. I have set tools/ options/ general/ send options/ to uncheck the Send plain text if possible option and used the Send in HTML anyway option. Nothing works! How do I force this new version to do what 52.2.0 did? Or failing that, is there anyway to go back to a version of Thunderbird that could send HMTL email?

Okulungisiwe ngu Wayne Mery

All Replies (3)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

What happens if you include an image in your HTML? Does this occur in safe mode? Help menu > restart with add-ons disabled.

Inabaknon
Inabaknon Umnikazi wombuzo
more options

Even with a .jpg first in the file and/or with Thunderbird in Safe Mode. It is the same result. Perhaps another odd thing about this is that the correctly formatted email is in my Templates folder and when I double click on it and open it, it is perfect, but in the view message window it is also stripped of formating, all is either a blank-line-after "Paragraph" or a no-line-in-between "Body Text". This is to say, I have not succeeded in getting Thunderbird to display messages as they really are. I could live with that, but I know they are being sent as plain text, complete with some arbitray line-length carriage returns and the signature reduced to a all-bunched-up-in-one-line mess.

Any other ways to solve? Can I go back to before the program updated to 60.4.0?

Thanks, Marc

kriptiq
kriptiq
more options

I'm experiencing the same: no matter what account I use or send to, TB is sending in plain text.

It does this in safe mode too and it's saving the copy of the email in the sent folder in plan text also.