This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Crash al iniciar Firefox

  • 3 uphendule
  • 1 inale nkinga
  • 13 views
  • Igcine ukuphendulwa ngu GerardoPcp04

more options

Al arrancar la última versión de Firefox no se me ejecuta i me da este error.

He probado reinstalar sistema operativo mojave, limpiar caché del ordenador pero vuelve a lo mismo

Necesito ayuda urgente


AdapterDeviceID: 0x6640 AdapterVendorID: 0x1002 BuildID: 20190108160530 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1547741696 DOMIPCEnabled: 1 Email: FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1547654759 MozCrashReason: MOZ_CRASH(Using observer service off the main thread!) Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 759 StartupCrash: 0 StartupTime: 1547741694 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190108160530","version":"64.0.2","vendor":"Mozilla","displayVersion":"64.0.2","platformVersion":"64.0.2","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3200,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.2.0","locale":"es-ES"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x6640","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"scale":2}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"iMac17,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"es-ES","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 7:"Gecko_IOThread",8:"Timer",9:"Socket Thread",10:"JS Watchdog",11:"JS Helper",13:"JS Helper",12:"JS Helper",14:"JS Helper",17:"Cache2 I/O",18:"Cookie",19:"GMPThread",21:"Compositor",22:"ImgDecoder #1",23:"ImageIO",24:"IPDL Background",27:"DOM Worker",29:"StyleThread#0",31:"StyleThread#2",30:"StyleThread#1",36:"ImageBridgeChild",37:"ProcessHangMon",43:"StreamTrans #44",35:"ImgDecoder #2",36:"ImgDecoder #3",37:"StreamTrans #45", Throttleable: 1 UptimeTS: 2.04275445 Vendor: Mozilla Version: 64.0.2 useragent_locale: es-ES

Este informe también contiene información sobre el estado de la aplicación cuando se cerró.

Al arrancar la última versión de Firefox no se me ejecuta i me da este error. He probado reinstalar sistema operativo mojave, limpiar caché del ordenador pero vuelve a lo mismo Necesito ayuda urgente AdapterDeviceID: 0x6640 AdapterVendorID: 0x1002 BuildID: 20190108160530 ContentSandboxCapable: 1 ContentSandboxLevel: 3 CrashTime: 1547741696 DOMIPCEnabled: 1 Email: FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 InstallTime: 1547654759 MozCrashReason: MOZ_CRASH(Using observer service off the main thread!) Notes: FP(D00-L1000-W00000000-T000) WR? WR- OMTP? OMTP+3 GL Layers? GL Context? GL Context+ GL Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 759 StartupCrash: 0 StartupTime: 1547741694 TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20190108160530","version":"64.0.2","vendor":"Mozilla","displayVersion":"64.0.2","platformVersion":"64.0.2","xpcomAbi":"x86_64-gcc3","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16384,"virtualMaxMB":null,"cpu":{"count":4,"cores":4,"vendor":"GenuineIntel","family":6,"model":94,"stepping":3,"l2cacheKB":256,"l3cacheKB":6144,"speedMHz":3200,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Darwin","version":"18.2.0","locale":"es-ES"},"hdd":{"profile":{"model":null,"revision":null},"binary":{"model":null,"revision":null},"system":{"model":null,"revision":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","adapters":[{"description":null,"vendorID":"0x1002","deviceID":"0x6640","subsysID":null,"RAM":null,"driver":null,"driverVersion":null,"driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":2560,"screenHeight":1440,"scale":2}],"features":{"compositor":"none","gpuProcess":{"status":"unused"},"wrQualified":{"status":"blocked"},"webrender":{"status":"opt-in"}}},"appleModelId":"iMac17,1"},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":4,"telemetryEnabled":false,"locale":"es-ES","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.search.widget.inNavBar":false},"sandbox":{"effectiveContentProcessLevel":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} ThreadIdNameMapping: 7:"Gecko_IOThread",8:"Timer",9:"Socket Thread",10:"JS Watchdog",11:"JS Helper",13:"JS Helper",12:"JS Helper",14:"JS Helper",17:"Cache2 I/O",18:"Cookie",19:"GMPThread",21:"Compositor",22:"ImgDecoder #1",23:"ImageIO",24:"IPDL Background",27:"DOM Worker",29:"StyleThread#0",31:"StyleThread#2",30:"StyleThread#1",36:"ImageBridgeChild",37:"ProcessHangMon",43:"StreamTrans #44",35:"ImgDecoder #2",36:"ImgDecoder #3",37:"StreamTrans #45", Throttleable: 1 UptimeTS: 2.04275445 Vendor: Mozilla Version: 64.0.2 useragent_locale: es-ES Este informe también contiene información sobre el estado de la aplicación cuando se cerró.

All Replies (3)

more options

Hola, Entiendo que el Firefox esta con una instalación limpia, es decir no tiene perfiles anteriores, consulto porque existe problemas con el Facebook Plug-in (fbplugin_1_0_1.plugin) . Puedes enviarnos los números de los Crash Reportes (empiezan con BP-xxxxxx) ubicados en: Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Gracias

more options

si desnistalé y volvi a instalar pero imagino que antes tenía un perfil anterior y alo ha quedado corrupto en my usuario. Cree u nuevo usuario admin en el mac y funciona bien. No se comp puedo hacer que funcione con my usuario actual. Es muy fustrante y quiero arreglarlo. Crash ID: bp-0e21d27d-b5b4-482f-9764-d52b20190125

more options

Hola Parece ser un Bug que afecta al Firefox 64 con OS X 10.14. Esta corregido en la version Firefox Nightly 66 (lo que equivaldría en programación a una version Apha). Puedes instalar la version de Firefox 66 en el usuario funcional y luego copiar el perfil del Firefox anterior al nuevo: http://mzl.la/1BAQULj Hay que tener en cuenta que como la version Nightly aun esta en prueba tiene actualizaciones constantes: 1 por día aprox. Saludos

Okulungisiwe ngu GerardoPcp04