We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Warning message: "You must log in to this network before you can access the Internet."

  • 7 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu bikeypikey

more options

Yesterday I had a new Samsung Smart TV installed and today when I have tried to access the internet, I get the above message and a blue box labelled "Open Network Login Page". When I click that box i get redirected to a blank page with the URL: http://detectportal.firefox.com/success.txt.

Bookmarks work but it seems like anything that uses DNS doesn't work. I've changed the boolean for captive portal to false in the config but that then just produces blank pages for any url I enter. I'm stuck. Please can anyone shed a light on the problem ?

Yesterday I had a new Samsung Smart TV installed and today when I have tried to access the internet, I get the above message and a blue box labelled "Open Network Login Page". When I click that box i get redirected to a blank page with the URL: http://detectportal.firefox.com/success.txt. Bookmarks work but it seems like anything that uses DNS doesn't work. I've changed the boolean for captive portal to false in the config but that then just produces blank pages for any url I enter. I'm stuck. Please can anyone shed a light on the problem ?

All Replies (7)

more options

You should contact Samsung for your smart tv configuration and setup. firefox is a Browser not a network setup program. I don't recall seeing a smart tv browser as the manufacture custom makes their own.

more options

Apologies. I wasn't clear. My tv is connected via HDMI to my PC and the browser is running on the PC. I also have a laptop on the same network that has the same issues. The issues also appear in Chrome and Microsoft edge which makes me think it's more likely to be a problem with my router or the ISP. Just seems a strange coincidence that it's appeared when I've attached a new tv to the network. BTW, I've removed the tv from the network and the problem persists

more options

You might want to check your router settings.

more options

You can try the suggestion mentioned in /questions/1157121

more options

Hi James, I've tried that already with no luck. It's my router as if I connect to my phone as a hotspot then no problems. I'll post again if/when I find the router problem. Thanks

more options

Well if you are going to do stuff like get a new router then consider seeing if there is a firmware update for it. Depending on the brand and model there could have been a number of updates since you got it. Maybe it will help solve this issue.

more options

Thanks James. That's my first step and then if not I've another router I can swap in