This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

How do I restore website login information from Sync? I had to delete my cookies to troubleshoot a problem with one of my other sites.

  • 3 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

ebinrock
ebinrock
more options

I have a private email account that does not store the password, so I can't retrieve it in case of a loss. However, I had to try to troubleshoot a login problem on another site, so I tried deleting all my cookies and site data. Unfortuntately, that wiped out my ability to access that email, and that email service said it absolutely can't help me since it can't see the password.

I'm wondering if, with Sync, I can somehow access a backed-up copy of those cookies, even just to look at their contents, to see if I can find my password in it for my email(?)

I have a private email account that does not store the password, so I can't retrieve it in case of a loss. However, I had to try to troubleshoot a login problem on another site, so I tried deleting all my cookies and site data. Unfortuntately, that wiped out my ability to access that email, and that email service said it absolutely can't help me since it can't see the password. I'm wondering if, with Sync, I can somehow access a backed-up copy of those cookies, even just to look at their contents, to see if I can find my password in it for my email(?)

All Replies (3)

FredMcD
FredMcD
more options

This depends on several things. Are you talking about a Firefox profile somewhere else? Is it an old, not in use, profile?

the-edmeister
the-edmeister
  • Moderator
more options

ebinrock said

I'm wondering if, with Sync, I can somehow access a backed-up copy of those cookies, even just to look at their contents, to see if I can find my password in it for my email(?)

No. Sync doesn't store any backups at all. And as soon as cookies (or any other data) is deleted in Firefox, that change is sent to the Sync server, almost in real time.

Also, there is no way for a user can view there data that is on the Sync server; the security for Sync is set up so that no one can read any Sync data from anywhere except for the Firefox installation which are connected to the Sync account. The Sync data leaves Firefox encrypted and returns encrypted from the Sync server - only thru a logged in version of Firefox.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Cookies aren't saved as part of Sync.

You can check if there are backup copies of cookies.sqlite available.

You can look at this utility to browse System Restore points and possibly restore an older copy of cookies.sqlite.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.