This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

amazon video stutters on 2 of 3 computers

  • 2 uphendule
  • 1 inale nkinga
  • 23 views
  • Igcine ukuphendulwa ngu Fredbobo

Fredbobo
Fredbobo
more options

Installed Firefox on 3 computers yesterday.

2 computers: Widevine ver: 4.10.1146.0 not working. Windows 10: all updates.

Testing with Amazon.com video. Youtube works fine on all computers and browsers.

==

Comp 1: windows 10 pro, 64bit all updates

Firefox: Stutters NOT WORKING 

   Widevine: Version: 4.10.1146.0

Vivaldi: NOT WORKING " amazon: error 7031 

  Widevine: Version: 4.10.1196.0

IE, Edge, Chrome WORKING 

  Chrome: Widevine: Version: 4.10.1303.0

=

Comp 2: windows 10 home, 32bit all updates

Firefox: NOT WORKING 

 Video: Widevine error: will not play 
 Widevine: Version: 4.10.1146.0

Vivaldi: WORKING 

 Widevine: Version: 4.10.1196.0

IE, Edge, Chrome WORKING 

 Chrome: Widevine: Version: 4.10.1303.0
=

Comp 3: windows 10 pro, 64bit all updates

Firefox: WORKING 

 Widevine: Version: 4.10.1146.0

Vivaldi: NOT WORKING 

  Widevine: Version: 4.10.1196.0

IE, Edge, Chrome WORKING 

  Chrome: Widevine: Version: 4.10.1303.0

All three computers have Bit Defender installed.

Installed Firefox on 3 computers yesterday. 2 computers: Widevine ver: 4.10.1146.0 not working. Windows 10: all updates. Testing with Amazon.com video. Youtube works fine on all computers and browsers. ====== Comp 1: windows 10 pro, 64bit all updates Firefox: Stutters NOT WORKING Widevine: Version: 4.10.1146.0 Vivaldi: NOT WORKING " amazon: error 7031 Widevine: Version: 4.10.1196.0 IE, Edge, Chrome WORKING Chrome: Widevine: Version: 4.10.1303.0 ======= Comp 2: windows 10 home, 32bit all updates Firefox: NOT WORKING Video: Widevine error: will not play Widevine: Version: 4.10.1146.0 Vivaldi: WORKING Widevine: Version: 4.10.1196.0 IE, Edge, Chrome WORKING Chrome: Widevine: Version: 4.10.1303.0 =========== Comp 3: windows 10 pro, 64bit all updates Firefox: WORKING Widevine: Version: 4.10.1146.0 Vivaldi: NOT WORKING Widevine: Version: 4.10.1196.0 IE, Edge, Chrome WORKING Chrome: Widevine: Version: 4.10.1303.0 All three computers have Bit Defender installed.

All Replies (2)

WestEnd
WestEnd
more options

Have you read this? I did a simple search and found this.

https://forum.vivaldi.net/topic/34979/widevine-ver-4-10-1196-0-not-working-on-win-10-64/3

Fredbobo
Fredbobo Umnikazi wombuzo
more options

That is my thread. I have submitted a bug report. No joy yet.

Further testing: Amazon videos play on: Edge Internet Explorer Chrome Opera

Amazon videos DO NOT play on: Vivaldi  : error displayed: try updating chrome Firefox  : stutters Epic  : stutters/pauses

=====

Widevine Content Decryption Module Chrome: Version: 4.10.1303.0 Opera Version: 4.10.1146.0

Vivaldi Version: 4.10.1196.0 Firefox Version: 4.10.1146.0 Epic Version: 4.10.1146.0