This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

MAILTO links automatically sending email without copy in sent folder

  • 2 uphendule
  • 1 inale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu RhinoRyan

RhinoRyan
RhinoRyan
more options

I'm not sure if this is an Adobe issue or Thunderbird.

Problem (exists on Co-worker's computer): Have a pdf form with a MAILTO(+email address) button to send off in email. When I click the mailto link, 3 things happen (or don't) The email does get sent to the person the button specifies, a new email window does not open up, and there is no record in the sent folder of this message getting sent.

I am using this exact copy of the form on my machine as well. When I click the mailto link, I get a popup of a new message window that I can edit the subject/body of the email and then send the message, and the email does go into my sent folder.

What I've tried so far: Verified that Thunderbird is my default client through Internet settings. Also verified that MAILTO links are pointed to Thunderbird. Also verified that Adobe Reader is sending the mailto link to my default client.

I'm stumped... any help would be greatly appreciated.

I'm not sure if this is an Adobe issue or Thunderbird. Problem (exists on Co-worker's computer): Have a pdf form with a MAILTO(+email address) button to send off in email. When I click the mailto link, 3 things happen (or don't) The email does get sent to the person the button specifies, a new email window does not open up, and there is no record in the sent folder of this message getting sent. I am using this exact copy of the form on my machine as well. When I click the mailto link, I get a popup of a new message window that I can edit the subject/body of the email and then send the message, and the email does go into my sent folder. What I've tried so far: Verified that Thunderbird is my default client through Internet settings. Also verified that MAILTO links are pointed to Thunderbird. Also verified that Adobe Reader is sending the mailto link to my default client. I'm stumped... any help would be greatly appreciated.

Isisombululo esikhethiwe

Found a fix for this: https://support.mozilla.org/en-US/questions/1248361?page=2#answer-1201340

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (2)

RhinoRyan
RhinoRyan Umnikazi wombuzo
more options

One other thing... Up until a week ago, this was working correctly on co-workers machine... I can't vouch for "unintended clicking/hotkeying" that may or may not have happened.

RhinoRyan
RhinoRyan Umnikazi wombuzo
more options

Isisombululo Esikhethiwe

Found a fix for this: https://support.mozilla.org/en-US/questions/1248361?page=2#answer-1201340