This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Lost Firefox Sync Recovery Keys & Two-Factor Authentication

  • 1 baphendule
  • 4 zinale nkinga
  • 3 views
  • Igcine ukuphendulwa ngu Paul

more options

I lost my Firefox Sync recovery keys and two-factor authentication. Can you help still access my Firefox Sync account?

I lost my Firefox Sync recovery keys and two-factor authentication. Can you help still access my Firefox Sync account?

All Replies (1)

more options

Hi

I am sorry, but without your two factor token or your recovery codes, you will not be able to access your Firefox account. For the benefit of your security and privacy, we do not have any way to access your account.