This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Message was sent but a copy was not placed in your sent folder (Sent Mail) due to network or file access errors. [WORKAROUND] for gmail uncheck "place copy in"

  • 8 uphendule
  • 4 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Wayne Mery

more options

I'm constantly getting the message "Your message was sent but a copy was not placed in your sent folder (Sent Mail) due to network or file access errors. You can retry or save the message locally to Pastas Locais/Sent Mail-xxxxx@xxxxxxxxxxx.com. It happens almost every time I send an email with attachments. Although the message said "Your message was sent but a copy was not placed in your sent folder (Sent Mail)", the email sent can actually be found in my Sent Mail folder, so, why do I get this message? It is so annoying. Please help! Thank you.

I'm constantly getting the message "Your message was sent but a copy was not placed in your sent folder (Sent Mail) due to network or file access errors. You can retry or save the message locally to Pastas Locais/Sent Mail-xxxxx@xxxxxxxxxxx.com. It happens almost every time I send an email with attachments. Although the message said "Your message was sent but a copy was not placed in your sent folder (Sent Mail)", the email sent can actually be found in my Sent Mail folder, so, why do I get this message? It is so annoying. Please help! Thank you.

Okulungisiwe ngu Wayne Mery

Isisombululo esikhethiwe

gmail. normally, attachments above 1mb is enough to give me this message.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (8)

more options

joasphoto said

I'm constantly getting the message "Your message was sent but a copy...

Mail provider, attachment sizes?

more options

Isisombululo Esikhethiwe

gmail. normally, attachments above 1mb is enough to give me this message.

more options

Two things to consider: in the Copies & Folders section for a gmail account in Tools/Account Settings, uncheck 'Place a copy in' since gmail automatically copies sent messages to the Sent folder. Second, disable antivirus scanning of outgoing email, if it's in place.

more options

Got it! Worked! Thank you.

more options

For me it's a crazy error of Thunderbird.

History: First I installed German version of Thunderbird. But then I wanted the English version. I deleted the German version again.

Now I installed the English version and the error occurred with every mail, I had sent: not enough space on the disk.

Reason: The program did not find the Sent-Box for the messages.

Solution: With the new program almost all boxes had been in English, but not the Sent-Box: Still German "Gesendet". I tried every solution I found in the internet. But did not work.

But the only solution was: to rename the box to "Sent". So maybe other users have a similar history of the program error.

more options

I have the same problem, but I'm using Spectrum, not Gmail. After the message is received, it creates another Sent messages folder with the email address! Also, my Drafts folder is full with Sent messages and others. I also tried to change the server settings, with no luck. Should I reinstall Thunderbird???

more options

> Should I reinstall Thunderbird???

Reinstall will not help.

more options

If you still see this problem when using version 68, please file a new support request https://support.mozilla.org/en-US/questions/new/thunderbird