This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

can not send emails with update 60.8.0 installed

Tommy Thompson
Tommy Thompson
more options

Suddenlink is my ISP, since installing 60.8.0 update I can no longer send emails. Have checked the correct port is being used (587) for the SMPT server. I get an error message that can not connect to server. Any help will be great, I don't want to change to another email service.

Suddenlink is my ISP, since installing 60.8.0 update I can no longer send emails. Have checked the correct port is being used (587) for the SMPT server. I get an error message that can not connect to server. Any help will be great, I don't want to change to another email service.

Isisombululo esikhethiwe

There are several reports regardng the Suddenlink smtp server.

Try this:

  • Right click on mail account name in Folder Pane and select 'Settings'
  • In left pane scroll down and select 'Outgoing server (SMTP)'
  • Select/highlight the suddenlink outgoing smtp server name
  • Click on 'Edit' button
  • Change the Connection Security to SSL/TSL
  • Port should auto change to be 465
  • connection security now SSL/TLS
  • authentication method choose 'Normal Password'.
  • Click on 'OK'
  • Click on 'OK'

Restart Thunderbird.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 2

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

There are several reports regardng the Suddenlink smtp server.

Try this:

  • Right click on mail account name in Folder Pane and select 'Settings'
  • In left pane scroll down and select 'Outgoing server (SMTP)'
  • Select/highlight the suddenlink outgoing smtp server name
  • Click on 'Edit' button
  • Change the Connection Security to SSL/TSL
  • Port should auto change to be 465
  • connection security now SSL/TLS
  • authentication method choose 'Normal Password'.
  • Click on 'OK'
  • Click on 'OK'

Restart Thunderbird.

Tommy Thompson
Tommy Thompson Umnikazi wombuzo
more options

Thanks so much for your help,everything is working normal. I was worried I was going to have to change my mail program. Thanks again, Tommy