Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox startup very slow and leak a lot memory (RAM). i do all things step by step in support firefox and not working! still same problem.

  • 2 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu oranlevi11

more options

Firefox startup very slow and leak a lot memory (RAM). i do all things step by step in support firefox and not working! still same problem. also safe mode not solve the problem..

Firefox startup very slow and leak a lot memory (RAM). i do all things step by step in support firefox and not working! still same problem. also safe mode not solve the problem..

All Replies (2)

more options

I will help if I can. At this point, I do not have an answer, but I might be able to find out the answer if you can work with me a little.

I have a question or two, and a suggestion.

Besides the slow startup, what do you see that tells you Firefox is leaking RAM?

When Firefox has given me problems, the first step always is the same. That step is to start Firefox in with addons disabled or in safe mode. Almost always, the problem disappears when started with addons disabled. That does not solve the problem, because I need the addons, but if the problem disappears when addons are off, that proves the problem is with the addons. Then, by activating one addon at a time, I have been able to find which addon is the culprit.

So, if have not done so already, you can restart Firefox with addons disabled by tapping as shown in the pictures attached to this response. Your can try safemode, by holding down the option key while starting Firefox.

Here is some info from Firefox that might help explain what I am trying to say:

Safe Mode is a special Firefox mode that can be used to troubleshoot and fix problems. Safe Mode temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes) that might be causing problems. By comparing Firefox behavior in normal mode to its behavior in Safe Mode you may be able to pinpoint the cause of the problem.

The Refresh Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Consider using it before going through a lengthy troubleshooting process.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

Okulungisiwe ngu firefoxx1

more options

I don't have Firefox add-ons. I've already tried the safe mode and not helping, Still taking memory and slowly startup. The slowness problem is only in the startup of Firefox.