This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox built-in pdf viewer missing download function

  • 6 uphendule
  • 1 inale nkinga
  • 58 views
  • Igcine ukuphendulwa ngu SunnyFoxGal

more options

For reasons unclear to me, I lost the download function in the Firefox built-in pdf viewer. In place of it is the function to open an existing pdf file (and that works as advertised). See the uploaded image. What happened?! I need the download function back.

The reason I need to solve this problem is that I cannot get Firefox to NOT use the built-in viewer. I have tried changing the associated actions to pdf files to Always Ask, to Adobe Acrobat reader. Nothing gets applied. Help!

For reasons unclear to me, I lost the download function in the Firefox built-in pdf viewer. In place of it is the function to open an existing pdf file (and that works as advertised). See the uploaded image. What happened?! I need the download function back. The reason I need to solve this problem is that I cannot get Firefox to NOT use the built-in viewer. I have tried changing the associated actions to pdf files to Always Ask, to Adobe Acrobat reader. Nothing gets applied. Help!
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

Hi SunnyFoxGal, since that's a paid access, I can't verify it for myself, but I suspect they are hosting a customized viewer. The upload button reminds me of the demo here:

https://mozilla.github.io/pdf.js/web/viewer.html

When a site implements its own version of the viewer, it can control the buttons that appear on the bar, and they don't need to send Firefox the actual PDF, which would explain why the download settings on the Options page have no effect.

But you wouldn't expect to see that everywhere. Do you see it on other sites, too?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (6)

more options

Isisombululo Esikhethiwe

Hi SunnyFoxGal, since that's a paid access, I can't verify it for myself, but I suspect they are hosting a customized viewer. The upload button reminds me of the demo here:

https://mozilla.github.io/pdf.js/web/viewer.html

When a site implements its own version of the viewer, it can control the buttons that appear on the bar, and they don't need to send Firefox the actual PDF, which would explain why the download settings on the Options page have no effect.

But you wouldn't expect to see that everywhere. Do you see it on other sites, too?

more options

Thank you @jscher2000 for looking into it. That may indeed be the case -- the website implements its own version of pdf viewer -- because in further testing I ran into the same viewer in both Firefox and Chrome. I didn't know that's possible, until today.

I also tried pdf download links on other sites and I was able to open them using Adobe Acrobat reader, so that setting did stick in my Firefox. So in the end the "problem" is all mine (or the journal site in this case)... :-(

more options

What happens if you use "Save Page As" ?

more options

It's odd that there's a gap where the Download button should be. Perhaps a style rule is hiding it. Could you create an ugly mess by using this feature:

  • activate the menu bar by tapping the Alt key
  • View > Page Style > No Style

Among the various buttons near the top of the page, is the Download button shown? (See attached example using the Mozilla demo page.)

To undo the change if needed -- it only affects that tab:

  • View > Page Style > Basic Page Style
more options

@cor-el If I use "Save Page As" in the viewer, the browser would save it as htm. I now discover that I could use "Save Link As..." on the link that leads to this preview and save the pdf that way. But, I don't know if that's because now the icon for download has miraculously returned! Thank goodness I have the screenshot to show that it really wasn't there earlier.

more options

Yes, it is shown now, as the Download button has returned on the toolbar as well. I have no idea why it disappeared earlier.

jscher2000 said

It's odd that there's a gap where the Download button should be. Perhaps a style rule is hiding it. Could you create an ugly mess by using this feature:
  • activate the menu bar by tapping the Alt key
  • View > Page Style > No Style
Among the various buttons near the top of the page, is the Download button shown? (See attached example using the Mozilla demo page.)