This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Malwarebytes has flagged the following file as a PUP, C:\USERS\DFREE\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\GBCUBWW3.DEFAULT- What do I do with it?

  • 3 uphendule
  • 1 inale nkinga
  • 30 views
  • Igcine ukuphendulwa ngu cor-el

more options

I think the Question sums it up. After my Malwarebytes scan last evening it flagged the above captioned file as a PUP. Do I leave it in quaranteen? Delete it? Or mark it as OK? I am looking for some guidance here. Denny

I think the Question sums it up. After my Malwarebytes scan last evening it flagged the above captioned file as a PUP. Do I leave it in quaranteen? Delete it? Or mark it as OK? I am looking for some guidance here. Denny

Isisombululo esikhethiwe

The disk cache would normally be in "AppData\Local".

It is possible that they found something in prefs.js or in one of the other files. Usually best is to exclude the Firefox profile folder in your security software as this usually causes issues with corrupted files or otherwise dataloss or malfunctioning.

You would have to contact Malwarebytes if you have questions about their software.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

more options

Hi DMF, That's a profile folder. Navigate to the folder, right click on it and Scan with MBAM again. Be sure Firefox is closed when you run the scan. The scan should tell you what MBAM sees as a PUP.

more options

DMF said

I think the Question sums it up. After my Malwarebytes scan last evening it flagged the above captioned file as a PUP. Do I leave it in quaranteen? Delete it? Or mark it as OK? I am looking for some guidance here. Denny

What is the file and where is it claiming to be found ?

https://blog.malwarebytes.com/detections/pup-optional/

Also some malware and antivirus scanners claim things in the Cache is dangerous when they are harmless while in Cache if left alone to be deleted or overwriten by Firefox. Firefox cache file was infected with a virus

more options

Isisombululo Esikhethiwe

The disk cache would normally be in "AppData\Local".

It is possible that they found something in prefs.js or in one of the other files. Usually best is to exclude the Firefox profile folder in your security software as this usually causes issues with corrupted files or otherwise dataloss or malfunctioning.

You would have to contact Malwarebytes if you have questions about their software.