This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

What steps to take before reformatting C drive to retain all data and logons

more options

Firefox 71.0 32 bit. Recovery Key Recorded. Sync up to date. Profile Backed up to D Drive Win 7 Ultimate. User Profile Corrupt. C drive needs reformatting before Fresh install of Win 7 Ultimate. Do I need do anything else before the Format?

Firefox 71.0 32 bit. Recovery Key Recorded. Sync up to date. Profile Backed up to D Drive Win 7 Ultimate. User Profile Corrupt. C drive needs reformatting before Fresh install of Win 7 Ultimate. Do I need do anything else before the Format?

All Replies (1)

more options

If possible, it's always best to try to backup your Firefox profile folder. See Back up and restore information in Firefox profiles.

Firefox Sync should be able to reload your data if the data is stored on there, but Firefox Sync isn't intended to be a data backup service and sometimes works very unreliably as one.