This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox won't load settings after update

  • 1 baphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Scribe

CreativeMD
CreativeMD
more options

After an update of firefox all of my data was gone (settings, bookmarks, logins, history). The profile is still there but it looks like it cannot be loaded for some reason. The data is very important so I must recover it (especially the history). I have made several attempts to get it back, but it all resulted in firefox loading without any settings (no passwords, no history).

- Reinstalled firefox and selected my old profile - fresh installation removed all settings and then copied the essential files of my old profile (made a backup before) to the new one. - Made sure permissions of profile folder are valid

Is there a way to at least get the history and the logins back? Everything else is not that important anyway.

After an update of firefox all of my data was gone (settings, bookmarks, logins, history). The profile is still there but it looks like it cannot be loaded for some reason. The data is very important so I must recover it (especially the history). I have made several attempts to get it back, but it all resulted in firefox loading without any settings (no passwords, no history). - Reinstalled firefox and selected my old profile - fresh installation removed all settings and then copied the essential files of my old profile (made a backup before) to the new one. - Made sure permissions of profile folder are valid Is there a way to at least get the history and the logins back? Everything else is not that important anyway.

All Replies (1)

Scribe
Scribe
more options

Hi, please see Profiles - Where Firefox stores your bookmarks, passwords and other user data

There are also some possibly useful links near the bottom of the article.