Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird 68 won't import old account from ~/.thunderbird folder

  • 1 baphendule
  • 1 inale nkinga
  • 14 views
  • Igcine ukuphendulwa ngu Toad-Hall

yeti.moscow
yeti.moscow
more options

I reinstalled my system from ubuntu 20.04 do manjaro I saved ~/.thunderbird folder from the old system to an external drive After I copied the folder back to home and started Thunderbird it does not seem to see the profile. Although it can read some of the data, like the Address Book but no account settings no folders, nothing else.

I found the help page 

https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

And tried to do it but it doesn't help. Thunderbird found my old profile and it is visible in about:profiles and set as the default profile.

I reinstalled my system from ubuntu 20.04 do manjaro I saved ~/.thunderbird folder from the old system to an external drive After I copied the folder back to home and started Thunderbird it does not seem to see the profile. Although it can read some of the data, like the Address Book but no account settings no folders, nothing else. I found the help page https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer And tried to do it but it doesn't help. Thunderbird found my old profile and it is visible in about:profiles and set as the default profile.

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

There is a known bug which seems to effect some people where the profile is correctly used and address book is accessible, but is failing to display accounts and emails. So try the following to see if this is the cause of the problem.

  • Exit Thunderbird.
  • Access 'profile name' folder.
  • Delete this file: global-messages-db.sqlite
  • Restart Thunderbird.