Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox Browser not Opening up with "Mozilla Crash Reporter" Error Dialogue

  • 1 baphendule
  • 1 inale nkinga
  • 7 views
  • Igcine ukuphendulwa ngu FredMcD

more options

Firefox Browser not Opening up with "Mozilla Crash Reporter" Error Dialogue

Uninstalled Mozilla Firefox from Control Panel; Deleted all Mozilla folders from App Data and Program Data folder; Deleted all Mozilla related folder and items from Registry; Rebooted and re-installed Firefox, still got the Mozilla Crash Reporter error window.

Firefox Browser not Opening up with "Mozilla Crash Reporter" Error Dialogue Uninstalled Mozilla Firefox from Control Panel; Deleted all Mozilla folders from App Data and Program Data folder; Deleted all Mozilla related folder and items from Registry; Rebooted and re-installed Firefox, still got the Mozilla Crash Reporter error window.

All Replies (1)

more options

In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We
need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them.
Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see;
https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support