This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

stopping a document downloading.

  • 7 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Paul

margaret.wallace2
margaret.wallace2
more options

I am struggling to stop a very small document to stop downloading. It has been doing so for 2 days. I am using the current version 68.on Samsung Galaxy tablet with Android version 9 installed.

I am struggling to stop a very small document to stop downloading. It has been doing so for 2 days. I am using the current version 68.on Samsung Galaxy tablet with Android version 9 installed.

All Replies (7)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi Margaret

I am not sure what you mean. Is there a file that keeps trying to download in Firefox for Android?

margaret.wallace2
margaret.wallace2 Umnikazi wombuzo
more options

HI, Yes. I tried to download the Recycling calendar from the Town Council website onto my tablet. It started on Wednesday afternoon and at the moment it is showing about 80% complete. It normally takes about 20 seconds. I have tried to Pause it and to Cancel it to no avail. It seems as if it is on some kind of loop, but it is stopping me downloading anything else.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi Margaret

Which town council is this for? I want to try to download it myself and then walk you through how to stop it.

margaret.wallace2
margaret.wallace2 Umnikazi wombuzo
more options

Hi Seburo, Thankyou for trying to helpme/ Its Colchester (uk) https://www.colchester.gov.uk/recycling-and-rubbish/ You will need to put in a post code, so if you put the one for the council offices I think it will do the trick

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi Margaret

(I am based the other side of London (and a bit further south)).

I have just tried it myself, and the download went through really quickly. I recomend making you have turned off both WiFi and any mobile data, then swipe down from the top of the screen so you can see the download notification, before swiping it to one side to clear it.

margaret.wallace2
margaret.wallace2 Umnikazi wombuzo
more options

Hi Seburo No joy I am afraid. Interestingly, even with the wifi switched off the tablet still indicates that the document is downloading. I tried swiping it away, but all I get is the option to silence the notifications for a short while, or the settings menu. I have tried downloading something else, and that works. I am beginning to think I am going to have to remove Mozilla and then re-instate it.

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

There is one other way that may work:

  1. Open the Android Settings app (typically a cogwheel icon)
  2. Select Applications
  3. Tap the three dots in the top right and "Show system"
  4. Find the Download Manager and select Force Stop. Under storage for that app, select Clear Data.
  5. Turn your device off and back on again and the download should be stopped.

This is not an issue with Firefox for Android but a component of Android that just needs to be reset. I hope this helps.