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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

No longer have access to my bookmarks

  • 3 uphendule
  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu c_lucks

c_lucks
c_lucks
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Hello, I’ve recently done a factory reset on my PC and when signing in to Firefox my bookmarks were gone. I’ve looked in to it and it says that Firefox auto backup my bookmarks but I can’t find them in the tab where they should be. Is there any way I can obtain them back?

Hello, I’ve recently done a factory reset on my PC and when signing in to Firefox my bookmarks were gone. I’ve looked in to it and it says that Firefox auto backup my bookmarks but I can’t find them in the tab where they should be. Is there any way I can obtain them back?

Isisombululo esikhethiwe

I read your question a bit differently than Seburo did.

".... Firefox auto backup my bookmarks but I can’t find them in the tab where they should be. ..."

See this support article:
https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

"Firefox automatically creates backups of your bookmarks and saves the last 15 backups for safekeeping."
Those backups are saved in your Firefox Profile folder.

Problem is that a "factory reset" would overwrite / erase the Firefox Profile folder, so there would be nothing to restore.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (3)

Paul
Paul
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Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

the-edmeister
the-edmeister
  • Moderator
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Isisombululo Esikhethiwe

I read your question a bit differently than Seburo did.

".... Firefox auto backup my bookmarks but I can’t find them in the tab where they should be. ..."

See this support article:
https://support.mozilla.org/en-US/kb/restore-bookmarks-from-backup-or-move-them

"Firefox automatically creates backups of your bookmarks and saves the last 15 backups for safekeeping."
Those backups are saved in your Firefox Profile folder.

Problem is that a "factory reset" would overwrite / erase the Firefox Profile folder, so there would be nothing to restore.

c_lucks
c_lucks Umnikazi wombuzo
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Ah ok thanks. It’s called Firefox profile so I thought it was linked to my account. Thanks again