This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

TB on the Mac not saving passwords

sjbreservations
sjbreservations
more options

I installed TB 68.10.0 on a Mac running Catalina and successfully transferred my previous profile from a Portable App version of Thunderbird. I can access my accounts if I enter the passwords in the dialog box. However, if tick the box to enable Password Manager, the accounts do not connect and the Password Manager does not save a password. There are no passwords in there and the cookies setting is set to accept. After ticking the box and entering the password if do a Get Messages for the the account, the password dialog appears again.

I installed TB 68.10.0 on a Mac running Catalina and successfully transferred my previous profile from a Portable App version of Thunderbird. I can access my accounts if I enter the passwords in the dialog box. However, if tick the box to enable Password Manager, the accounts do not connect and the Password Manager does not save a password. There are no passwords in there and the cookies setting is set to accept. After ticking the box and entering the password if do a Get Messages for the the account, the password dialog appears again.

Isisombululo esikhethiwe

Was the portable version on a Windows computer? When a profile is transferred between Mac and Windows, or Linux, the stored passwords aren't recognized in the new setup unless the pkcs11.txt file is deleted.

https://support.mozilla.org/en-US/questions/1252573

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

Was the portable version on a Windows computer? When a profile is transferred between Mac and Windows, or Linux, the stored passwords aren't recognized in the new setup unless the pkcs11.txt file is deleted.

https://support.mozilla.org/en-US/questions/1252573

sjbreservations
sjbreservations Umnikazi wombuzo
more options

and I didn't even need to re-enter them.