This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

updated from 68 to 78, lost address book info (names) - many of the NAMES in my address book were lost, just a comma in place of the name, but the email detail IS still there. How do I revert back to v 68, OR recover info in 78?

  • 2 uphendule
  • 1 inale nkinga
  • 25 views
  • Igcine ukuphendulwa ngu Wayne Mery

Chaspear
Chaspear
more options

Did the normal update, from 68 to 78 yesterday, once I opened under 78, many of the NAMES in my address book were lost, just a comma in place of the name, but the email detail IS still there. I still have v68 running on my laptop, copied my 78 Profile back to the laptop, replaced all files/folders from my 78 profile into the new profile I created on the laptop, but when I tried to open TBird on the laptop using that replaced file info, it refused, said it's incompatible to go from 78 back to 68. Is there any way to get my 78 profile running on a 68 install so I could check to see if the v 78 is just not able to read the names in my address book (so I could recover the address book fully and export it for importing into v78), or if the new install of 78 actually has corrupted my address book information and it's lost now? Alternatively, is there a way to repair my address book in 78 that would bring back the lost names?

Thanks for any help Chas

Did the normal update, from 68 to 78 yesterday, once I opened under 78, many of the NAMES in my address book were lost, just a comma in place of the name, but the email detail IS still there. I still have v68 running on my laptop, copied my 78 Profile back to the laptop, replaced all files/folders from my 78 profile into the new profile I created on the laptop, but when I tried to open TBird on the laptop using that replaced file info, it refused, said it's incompatible to go from 78 back to 68. Is there any way to get my 78 profile running on a 68 install so I could check to see if the v 78 is just not able to read the names in my address book (so I could recover the address book fully and export it for importing into v78), or if the new install of 78 actually has corrupted my address book information and it's lost now? Alternatively, is there a way to repair my address book in 78 that would bring back the lost names? Thanks for any help Chas

Okulungisiwe ngu Wayne Mery

All Replies (2)

svlad2009
svlad2009
more options

To be sure you are doing this from right profile - open the profile folder from TB: Help / Troubleshooting Information / profile area: Open Folder Close Thunderbird. From the profile file move (not copy nor delete) all .mab and all .mab.bak files to desktop (should be only 2: abook and history but if there are more then move all). Also move abook.sqlite and history.sqlite (not formhistory.sqlite) to same folder on desktop. The files abook.mab.bak and history.mab.bak -> copy (so you can have a backup still on desktop) them back to profile folder and rename them to abook.mab and history.mab (so delete .bak) Open Thunderbird.

Okulungisiwe ngu svlad2009

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Chaspear,

I think we need to have a developer look at your address book, or at least one contact. Can you share this info?