This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

No success with moving Thunderbird Data to a new computer

  • 3 uphendule
  • 1 inale nkinga
  • 10 views
  • Igcine ukuphendulwa ngu freeserv

more options

After following the steps laid out in multiple reference articles such as the ones found within the knowledge base here, I'm not having any success at transferring my TBird Data.

The new install opens but none of the local folders (or emails) from the WIN7 install are populated.

The settings and the address book are the only things that seems to have been imported.

I've read through many posts on the subject and I'm completely flummoxed as to why I'm having these issues.

I'm coming from a WIN7 Ultimate / 6.1.76010Build 7601 SP1 / 64-bit machine and have been using Thunderbird / 68.12.0 (32-bit) / release update channel

I'm migrating to a Win 10 Pro / 20H2 Build 19042.508 / 64-bit machine and the version TBird I'm trying to backup to is: Thunderbird / 78.3.1 (32-bit) / release update channel

Any assistance would be greatly appreciated.

Cheers

After following the steps laid out in multiple reference articles such as the ones found within the knowledge base here, I'm not having any success at transferring my TBird Data. The new install opens but none of the local folders (or emails) from the WIN7 install are populated. The settings and the address book are the only things that seems to have been imported. I've read through many posts on the subject and I'm completely flummoxed as to why I'm having these issues. I'm coming from a WIN7 Ultimate / 6.1.76010Build 7601 SP1 / 64-bit machine and have been using Thunderbird / 68.12.0 (32-bit) / release update channel I'm migrating to a Win 10 Pro / 20H2 Build 19042.508 / 64-bit machine and the version TBird I'm trying to backup to is: Thunderbird / 78.3.1 (32-bit) / release update channel Any assistance would be greatly appreciated. Cheers

Isisombululo esikhethiwe

hadn't seen this post before submitting mine

https://support.mozilla.org/en-US/questions/1305978

but before attempting the the process offered up by christ1 (thanks for the link man cause that's got info I hadn't come across before)... I downloaded MozBackup ver. 1.5.2-beta; followed some instructions (for the 1.5.1 ver) on this link here - https://appuals.com/transfer-thunderbird-to-a-new-computer/

and was up and running in no time!

wish I'd have come across this handy little utility (no install required) cause I was done and dusted in no time flat

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 0

All Replies (3)

more options

Isisombululo Esikhethiwe

hadn't seen this post before submitting mine

https://support.mozilla.org/en-US/questions/1305978

but before attempting the the process offered up by christ1 (thanks for the link man cause that's got info I hadn't come across before)... I downloaded MozBackup ver. 1.5.2-beta; followed some instructions (for the 1.5.1 ver) on this link here - https://appuals.com/transfer-thunderbird-to-a-new-computer/

and was up and running in no time!

wish I'd have come across this handy little utility (no install required) cause I was done and dusted in no time flat

more options

I assume the path to the email storage folders are "wrong" on the new computer settings for TB - if and only if you have copied to the new computer also those folders - then close TB on the new computer and try to search in the prefs.js file (can be opened with any text editor as notepad) the path to your old profile (with old windows local user) and replace them with the path from the new computer (so new windows local user).

Those path should start with C:\\Users\\... and what follows that path is different on the new computer as on the old computer and that information you should update it. After that start TB and see if it's OK.

Okulungisiwe ngu svlad2009

more options

@svlad2009

thanks for the comeback