This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

All read emails disappeared from inbox when Thunderbird updated to 78.3.2

  • 2 uphendule
  • 1 inale nkinga
  • 11 views
  • Igcine ukuphendulwa ngu dturnbull1

dturnbull1
dturnbull1
more options

All of my previously read emails (several hundred) disappeared from inbox when Thunderbird updated to 78.3.2. When I opened it the first time after it updated I was asked to enter all of my email account information as if it was the first time I had used Thunderbird, and all of my old emails had disappeared from the inbox.

All of my previously read emails (several hundred) disappeared from inbox when Thunderbird updated to 78.3.2. When I opened it the first time after it updated I was asked to enter all of my email account information as if it was the first time I had used Thunderbird, and all of my old emails had disappeared from the inbox.

All Replies (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

See https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html

dturnbull1
dturnbull1 Umnikazi wombuzo
more options

Thanks, Matt. Unfortunately, that did not help. I followed the instructions as far as creating a new profile, but when I clicked on "Choose Folder" the only folder present is the same single default one shown on the about:profiles page, and a still can't see my old emails.

Duncan