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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Passwords not in Firefox for Mac after refresh; can't even save them manually

  • 2 uphendule
  • 1 inale nkinga
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  • Igcine ukuphendulwa ngu nosoap1

nosoap1
nosoap1
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I refreshed my browser, and after refreshing it, my passwords and log-ins were NOT imported, and I can't even save the log in information manually. Never had this issue before, and I don't understand what I need to do. I have the "Old Firefox Data" on my desktop, but am totally confused about how to get that information into the refreshed browser. Not being able to re-enter the info, clicking "save", works. Help!

I refreshed my browser, and after refreshing it, my passwords and log-ins were NOT imported, and I can't even save the log in information manually. Never had this issue before, and I don't understand what I need to do. I have the "Old Firefox Data" on my desktop, but am totally confused about how to get that information into the refreshed browser. Not being able to re-enter the info, clicking "save", works. Help!

Isisombululo esikhethiwe

Sorry to hear about this problem.

In case the issue is caused by a locked file, could you do a normal Firefox Quit and Mac shut down/restart and then test again?

There are two files used for saved logins that you could try copying from Old Firefox Data and pasting into your currently live Firefox profile folder:

  • logins.json
  • key4.db

To open your currently active profile folder in Finder, see the steps here: Profiles - Where Firefox stores your bookmarks, passwords and other user data.

More info on profile files: Recovering important data from an old profile

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All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 25 Contributor
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Isisombululo Esikhethiwe

Sorry to hear about this problem.

In case the issue is caused by a locked file, could you do a normal Firefox Quit and Mac shut down/restart and then test again?

There are two files used for saved logins that you could try copying from Old Firefox Data and pasting into your currently live Firefox profile folder:

  • logins.json
  • key4.db

To open your currently active profile folder in Finder, see the steps here: Profiles - Where Firefox stores your bookmarks, passwords and other user data.

More info on profile files: Recovering important data from an old profile

nosoap1
nosoap1 Umnikazi wombuzo
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Thanks!! The reboot did the trick. Appreciate the info.