This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox freezes entire system. Hard restart required -- Windows 10 64-Bit Home -- Surface Pro 6

  • 1 baphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu FredMcD

more options
  • Image shows the addons I use.
  • Nord VPN is usually active.
  • Problem does not occur when using Edge or Chrome.
*Image shows the addons I use. *Nord VPN is usually active. *Problem does not occur when using Edge or Chrome.
Ama-screenshot ananyekiwe

All Replies (1)

more options

What were you doing at the time? surfing, watching a clip, reading something . . . .


Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?