Start Firefox in Safe Mode {web link}
A small dialog should appear. Click
Start In Safe Mode (not Refresh).
Is the problem still there?
While still in Safe Mode,
In the address bar, type about:crashes<enter>.
Note: If any reports do not have BP- in front of
the numbers/letters, click it to submit them.
The crash report is several pages of data. We
need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10
Submitted crash reports, and copy them.
Now go to the reply box and paste them in.
Please, Do not post a screenshot ! !
For more help on crash reports, see;
https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
+++++++++++++++++++++++++++
If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter
Open the file browser / explorer on your computer.
Note: You may have to enable Show Hidden
Folders / Files. Enter this in the address bar;
Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted
Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted
Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted
Win 10: Press <Windows> + R on the keyboard. A Run dialog will open.
In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>
Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted
Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted
Copy the most Recent 5-7 File Names in the folder.
Press the Reply button. Now go to the reply box and paste them in.
[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode] {web link}
A small dialog should appear. Click
'''Start In Safe Mode''' (not Refresh).
Is the problem still there?
While still in Safe Mode,
In the address bar, type '''about:crashes'''<enter>.
'''Note: ''' If any reports do not have '''BP-''' in front of
the numbers/letters, click it to submit them.
'''The crash report is several pages of data. We '''
'''need the report numbers to see the whole report. '''
Using your mouse, '''mark''' the '''most recent 7 - 10'''
'''Submitted''' crash reports, and copy them.
Now go to the reply box and paste them in.
Please, '''Do not post a screenshot ! ! '''
;[[Image:aboutcrashesFx57|width=500]]
For more help on crash reports, see;
https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
+++++++++++++++++++++++++++
If you can't get Firefox to open, you will have to do this the hard way.
https://support.mozilla.org/en-US/kb/mozillacrashreporter
Open the file browser / explorer on your computer.
'''Note: ''' You may have to enable '''Show Hidden '''
'''Folders / Files. ''' Enter this in the address bar;
'''Windows: ''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted
'''Win 7/Vista: ''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted
'''Win XP/2000: ''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted
'''Win 10: ''' Press <Windows> + R on the keyboard. A Run dialog will open.
In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>
'''Mac OS: ''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted
'''Linux: ''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted
Copy the '''most Recent 5-7 File Names''' in the folder.
Press the '''Reply''' button. Now go to the reply box and '''paste''' them in.
