This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

video calls crashing browser

  • 2 uphendule
  • 1 inale nkinga
  • 18 views
  • Igcine ukuphendulwa ngu tkw4

tkw4
tkw4
more options

Except for Zoom, I can't do video calling without crashing the browser (not just the tab; the whole thing) on my Windows laptop. My doctor has software for telemedicine calls, but it won't work. Facebook video calls won't work. I have been told that this will all work with Chrome, but I'd rather not install Chrome if I don't have to. I have Facebook on my android phone, and video calling works just fine there. Anyone know what my problem is and what I can do to fix it? Please don't use tech speak in your answer if possible.

Except for Zoom, I can't do video calling without crashing the browser (not just the tab; the whole thing) on my Windows laptop. My doctor has software for telemedicine calls, but it won't work. Facebook video calls won't work. I have been told that this will all work with Chrome, but I'd rather not install Chrome if I don't have to. I have Facebook on my android phone, and video calling works just fine there. Anyone know what my problem is and what I can do to fix it? Please don't use tech speak in your answer if possible.

All Replies (2)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

Please, Do not post a screenshot ! !

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

tkw4
tkw4 Umnikazi wombuzo
more options

bp-54db19a7-4ece-418f-a3b4-8fb8c0200902 9/2/2020, 9:42 AM View bp-93b39af1-341f-460d-99fd-180300201211 12/11/2020, 10:03 AM View bp-37ebf46d-4056-470e-8f98-9a9d00201211 12/11/2020, 10:04 AM View bp-f287e866-6852-4a50-bfae-32a3e0201211 12/11/2020, 10:04 AM View bp-41a5973e-5833-4572-babb-7a4750201211 12/11/2020, 10:04 AM