This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Access to web sites

  • 2 uphendule
  • 1 inale nkinga
  • 32 views
  • Igcine ukuphendulwa ngu FredMcD

more options

Using Windows 10, Norton, Firefox. Some sites will not open. says if i am behind a firewall I have to give Firefox permission. How do I do this?

Using Windows 10, Norton, Firefox. Some sites will not open. says if i am behind a firewall I have to give Firefox permission. How do I do this?
Ama-screenshot ananyekiwe

All Replies (2)

more options

There are more possible causes apart from a firewall.

If Firefox can't find a website then this means that a DNS lookup fails (Firefox can't resolve the domain to an IP address), so this can be a problem with the DNS server(s) that are currently used. Firefox can use special DNS servers.

This can also be caused by using an VPN or proxy. See "Firefox connection settings":

Okulungisiwe ngu cor-el

more options

There is security software like Avast, Kaspersky, BitDefender and ESET that intercept secure connection certificates and send their own.

https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites

https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message

https://support.mozilla.org/en-US/kb/connection-untrusted-error-message

Websites don't load - troubleshoot and fix error messages

http://kb.mozillazine.org/Error_loading_websites

What do the security warning codes mean