This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird

  • 3 uphendule
  • 1 inale nkinga
  • 13 views
  • Igcine ukuphendulwa ngu Toad-Hall

more options

Hi.... I had Thunderbird 62 version. We have exchange 2013 consists of 4 servers: 2 transports, and backend and frontend. We got a problem after our Thunderbird was updated to last 78 version. Now we can not resieve and send emails ....

Hi.... I had Thunderbird 62 version. We have exchange 2013 consists of 4 servers: 2 transports, and backend and frontend. We got a problem after our Thunderbird was updated to last 78 version. Now we can not resieve and send emails ....

Isisombululo esikhethiwe

Good to hear all is now ok. Could you please select my previous comment as a 'Chosen solution' so this helps others when searching for help.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (3)

more options

One of the major changes in update to 78 was the minimum TLS level that is set as default. https://www.thunderbird.net/en-US/thunderbird/78.0/releasenotes/ If your server is not using the up to date TLS protocols then this will stop connection to and from server.

Please try the information at the following link to reset the minimum to same as used in versions prior to 78 and then restart Thunderbird. https://support.mozilla.org/en-US/kb/thunderbird-78-faq#w_after-upgrading-to-thunderbird-78-i-cannot-receive-or-send-email-messages

Image as guide to find 'Config Editor' using 'search' in Options

Alternative - do not use search - select 'General' in left pane and scroll all the way down to the bottom.

Okulungisiwe ngu Toad-Hall

more options

Оk. Thank you very much. Now It works correctly.

more options

Isisombululo Esikhethiwe

Good to hear all is now ok. Could you please select my previous comment as a 'Chosen solution' so this helps others when searching for help.