This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Ubuntu Firefox update 85.0 lost my printer

  • 4 uphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu mrbjnu

mrbjnu
mrbjnu
more options

After firefox updated to 85.0 and added a new printer interface it will not print. everything else still prints fine and even when going back to the system dialog box it still will not print. It acts like it is going to print but nothing prints. I can save it to PDF and print okay but not to my printer directly.

Now firefox has updated my other ubuntu computer and it too will not print!!!!! Help!

After firefox updated to 85.0 and added a new printer interface it will not print. everything else still prints fine and even when going back to the system dialog box it still will not print. It acts like it is going to print but nothing prints. I can save it to PDF and print okay but not to my printer directly. Now firefox has updated my other ubuntu computer and it too will not print!!!!! Help!

Okulungisiwe ngu mrbjnu

All Replies (4)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Here is what I get when I do ctrl+p. Can you a similar screenshot? see screenshot

Jonathan Watt
Jonathan Watt
more options

This sounds like it may be related to https://bugzilla.mozilla.org/show_bug.cgi?id=1695647

Does the printer show up in the http://localhost:631/printers/ and if so what is its status. If it's "suspended" or "stopped" or similar, can you change its status there?

Or maybe the "Printers" section of the system settings has something that could provide a hint about what's going on or could help get things working again?

mrbjnu
mrbjnu Umnikazi wombuzo
more options

Queue Name Description Location Make and Model Status HL3170CDW HL3170CDW Brother HL-3170CDW series CUPS Idle

mrbjnu
mrbjnu Umnikazi wombuzo
more options

here is my screenshot