This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox Does Not Accept Correct Password

  • 2 uphendule
  • 1 inale nkinga
  • 20 views
  • Igcine ukuphendulwa ngu Strajeti

Strajeti
Strajeti
more options

Today i was changing my password and 2FA application. I went to my Firefox Account settings and removed my 2FA and Recovery Key. I added my 2FA back again but when i tried to create a new Recovery Key, it didn't work. In the first step of creating a Recovery Key, it asks for a password. I have tried my account password multiple times but it did not accept it. Then i reset my account password and tried again but once again it did not work.

Today i was changing my password and 2FA application. I went to my Firefox Account settings and removed my 2FA and Recovery Key. I added my 2FA back again but when i tried to create a new Recovery Key, it didn't work. In the first step of creating a Recovery Key, it asks for a password. I have tried my account password multiple times but it did not accept it. Then i reset my account password and tried again but once again it did not work.

All Replies (3)

RageE1der
RageE1der
more options

Hi @Strajeti First, clear the cache here: https://accounts.firefox.com

  1. Click on the lock icon in the url bar
  2. Then click on the ">" icon that pops up then on More Information
  3. A window will open up and there is a tab named "Security"
  4. Click on "View Cookies" then clear out all of them.
  5. next, try to login again. If this does not work:

let me know and give me a bit more detail

RageE1der
RageE1der
more options

Hi Strajeti

Clear caches to see if that fixes the problem

  1. Click the menu button and select Options.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data.
  4. Remove the check mark in front of Cookies and Site Data.
  5. For more information about managing site data, see Manage local site storage settings.
  6. With Cached Web Content check marked, click the Clear button.
  7. Close the about:preferences page. Any changes you've made will automatically be saved.
  8. next, try to login again.

If this does not work can you tell bit more detail and what you have done so far.

Strajeti
Strajeti Umnikazi wombuzo
more options

First of all, thanks for helping but even after doing what you suggested i am getting the same result. Here is what i did :

1. Disabled "Two-step authentication" 2. Removed "Recovery key" 3. Enabled "Two-step authentication" 4. Got "Incorrect password" error while trying to create "Recovery key" 5. Tried to change password but got "Incorrect password" error 6. Reset password 7. Tried to create "Recovery key" using the new password but got "Incorrect password" error.