Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Problem Saving Videos

  • 3 uphendule
  • 1 inale nkinga
  • 6 views
  • Igcine ukuphendulwa ngu folsompoint

yacheah
yacheah
more options

I have been able to save videos directly using the Firefox download manager by right clicking on the video in the browser tab and clicking "Save Video As"

However, lately, I have gotten the following error message

The download cannot be saved because an unknown error occurred.

Please try again.

I am on the latest version of Firefox 88.0.1 (64-bit) and on Mac OS 11.3.1.

I can use Free Download Manager to save the video but it doesn't work on Firefox.

Please help.

I have been able to save videos directly using the Firefox download manager by right clicking on the video in the browser tab and clicking "Save Video As" However, lately, I have gotten the following error message The download cannot be saved because an unknown error occurred. Please try again. I am on the latest version of Firefox 88.0.1 (64-bit) and on Mac OS 11.3.1. I can use Free Download Manager to save the video but it doesn't work on Firefox. Please help.

All Replies (3)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Can you share a link to the video where this is happening?

yacheah
yacheah Umnikazi wombuzo
more options

https://scontent-frt3-2.cdninstagram.com/v/t50.2886-16/73366973_475600593703251_4213813686963408716_n.mp4?efg=eyJ2ZW5jb2RlX3RhZyI6InZ0c192b2RfdXJsZ2VuLjcyMC5zdG9yeS5kZWZhdWx0IiwicWVfZ3JvdXBzIjoiW1wiaWdfd2ViX2RlbGl2ZXJ5X3Z0c19vdGZcIl0ifQ&_nc_ht=scontent-frt3-2.cdninstagram.com&_nc_cat=103&_nc_ohc=AJeaYk4F4DUAX_XPbUf&edm=ALCvFkgBAAAA&vs=17907691363874000_1984402682&_nc_vs=HBksFQAYJEdMMTlYd1JUVVhGa2pyQUJBRXdQSXZrNGVYbzZidXFIQUFBQRUAAsgBABUAGCRHSnFtVXd0QkxkQnhwS3dCQVA1c0t1a2hodDBTYnBrd0FBQUYVAgLIAQAoABgAGwGIB3VzZV9vaWwBMRUAACaGh4bflpvPPxUCKAJDMywXQC4AAAAAAAAYEmRhc2hfYmFzZWxpbmVfMl92MREAdegHAA%3D%3D&_nc_rid=ba7182f5e3&ccb=7-4&oe=60A9F449&oh=84a7e81c6030410016d3e3e1beed839c&_nc_sid=643ae9&dl=1

Sure this is the link.

It's from an Instagram stories downloader.

The screenshot of the error is attached.

It happens with every video extracted from Instagram Stories this way. It didn't use to be the case before.

Thanks

folsompoint
folsompoint
more options

This started for me about the same day, 5/21/21. Firefox 88.0.1 was released on May 5, so the update alone didn't cause this. I could provide a link and screenshot to an Instagram video -- not a story -- but it would be a repeat of the above information, except I'm on Windows 10. Saving a video does work with no problem on Brave; however, it's based on the Chromium web browser, and even in private browsing, leaves 39 trackers, according to the free CCleaner, for what that's worth. Firefox private browsing with DuckDuckGo, which is the only search engine I use, leaves only nine trackers. Again, for what that's worth. So saving a video via Brave -> view page source -> video_url does work. I will mention that the save video feature has worked in Firefox in a new tab, but only once or twice. Otherwise, it's the same error message in a new tab: "The download cannot be saved because an unknown error occurred. Please try again."