This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird with Mac account folders disappeared [Mac]

  • 2 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu egeary

egeary
egeary
more options

Upon letting Thunderbird compact folders (which I will now turn off or ignore, I lost my email folder file structure and emails where I separate client/project emails into separate folders. There seems to be issues with Apple mail accounts and Thunderbird. Is there any way I can retrieve this now missing information?

Upon letting Thunderbird compact folders (which I will now turn off or ignore, I lost my email folder file structure and emails where I separate client/project emails into separate folders. There seems to be issues with Apple mail accounts and Thunderbird. Is there any way I can retrieve this now missing information?

Okulungisiwe ngu Wayne Mery

All Replies (2)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Is this a gmail account?

Do the folders return after restarting Thunderbird?

WHat version are you running?

egeary
egeary Umnikazi wombuzo
more options

Not gmail. Mac/iCloud account. Thunderbird 78.12.0 Folders do not return upon restarting application or system.