This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Not accepting password for a site

  • 5 uphendule
  • 1 inale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu FredMcD

more options

hello, when i try to use firefox to log onto a website , it will not accept my password anymore while all the other browsers such as chrome, brave, will accept it, please advise, thanking you

hello, when i try to use firefox to log onto a website , it will not accept my password anymore while all the other browsers such as chrome, brave, will accept it, please advise, thanking you

All Replies (5)

more options

What is not accepting the password? The website or the browser?

One user had a problem where Firefox did not store a password for one website. In the end, the user cleared the login data and keyed the password manually. That time it was properly stored.

more options

Hi, thanks for assisting. When I am on Windows Firefox , when I go to log on to a website with password, it works no issues. When I'm on a MAC laptop and use Firefox to login to the same website it doesn't accept it. This is my issue that I've never had before. If you could assist further, it would greatly be appreciated, take care

more options

On the Mac, do you have the option to view saved logins for the site to verify that the password is correct? Are you using Sync on both laptops?

more options

Hi Thank you for replying to my issue. This is still ongoing and very strange its happening. No I dont seem to have the option to save passwords but will need to look in settings for this I guess. I manually enter and it does not accept it. The word in red appears below the log in details that simply says "error" like your entering the wrong details which I'm not doing, this I can guarantee. No sync on laptops as they arent usually near each other anyway so no syncing between the two. Any additional advice would be greatly appreciated, thanking you and take care,

more options

A post was flagged as Solved Problem. If the problem is not solved, please remove that flag. If you don’t, others that can help may not read this post.

Go to that message, and use the Undo link to its right.


Type about:preferences#security<enter> in the address bar. Look under Logins,

Note: For Firefox v56+ its; about:preferences#privacy Look under Forms & Passwords Or type about:logins<enter> in the address box. +++++++++++++++++++++++++++++++ Turn on Remember Logins. To check the passwords you have listed, press Saved Logins.

Press the Exceptions button and see what's inside.

https://support.mozilla.org/en-US/kb/password-manager-remember-delete-edit-logins