This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Messages marked as spam still come in as clear

  • 1 baphendule
  • 1 inale nkinga
  • 22 views
  • Igcine ukuphendulwa ngu sfhowes

Greg Skryp
Greg Skryp
more options

Messages that I marked as spam still come in from that sender unmarked and do not go directly into spam folder. In other words, marking them as spam does nothing and is useless. I get dozens of spam messages from particular people trying to get me to buy software or services, and they just keep coming in. (The only way I can manage it at all is to create a filter to have them go directly into a folder for these garbage messages. I've done this for a couple of the senders, and it works. However, they ARE still coming in unmarked and unrecognized as the SPAM that they are.)

Messages that I marked as spam still come in from that sender unmarked and do not go directly into spam folder. In other words, marking them as spam does nothing and is useless. I get dozens of spam messages from particular people trying to get me to buy software or services, and they just keep coming in. (The only way I can manage it at all is to create a filter to have them go directly into a folder for these garbage messages. I've done this for a couple of the senders, and it works. However, they ARE still coming in unmarked and unrecognized as the SPAM that they are.)

All Replies (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

If they are actually marked with the word 'spam', they are being filtered by the mail provider, before they're downloaded to TB. Try blocking or blacklisting the senders through the webmail access for the account.