Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

after updating firefox 97 to 98, no more sound within firefox

  • 3 uphendule
  • 1 inale nkinga
  • 5 views
  • Igcine ukuphendulwa ngu ralf.preller

ralf.preller
ralf.preller
more options

I deinstalled firefox 98 completely from my Xubuntu 20.04.4 I then deleted all firefox related things from ~/.cache and ~/.config I rebooted I newly installed Firefox 98 from repository. Firefox 98 still does not produce sounds. Even a local file:///home/rp/Music/testfile.mp3 runs but does not produce audio output (it worked fine in Firefox 97). The Volume display is showing max. value. Firefox is even visible as stream in sound system's Volume Control / Playback (when the mp3 file is running) with 100% On my system, audio works fine with chromium browser as well as all other audio apps - as before. The earlier release Firefox 97 ran fine and produced audio output as it should. Firefox 98 currently runs without additional add-ons (no one installed besides the default Open H264 Video Codec).

What can I do to get Firefox 98 to output sound?

I deinstalled firefox 98 completely from my Xubuntu 20.04.4 I then deleted all firefox related things from ~/.cache and ~/.config I rebooted I newly installed Firefox 98 from repository. Firefox 98 still does not produce sounds. Even a local file:///home/rp/Music/testfile.mp3 runs but does not produce audio output (it worked fine in Firefox 97). The Volume display is showing max. value. Firefox is even visible as stream in sound system's Volume Control / Playback (when the mp3 file is running) with 100% On my system, audio works fine with chromium browser as well as all other audio apps - as before. The earlier release Firefox 97 ran fine and produced audio output as it should. Firefox 98 currently runs without additional add-ons (no one installed besides the default Open H264 Video Codec). What can I do to get Firefox 98 to output sound?

Okulungisiwe ngu ralf.preller

Isisombululo esikhethiwe

Make you have the current ffmpeg and libav. see screenshot

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

I have no issues with sound. see screenshot Try downloading another copy of Firefox, run it from the folder and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

Okulungisiwe ngu jonzn4SUSE

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

Make you have the current ffmpeg and libav. see screenshot

ralf.preller
ralf.preller Umnikazi wombuzo
more options

Thank you jonzn4SUSE Although it was not an issue of releases of ffmpeg etc., your hint in this direction lead me to the following answer: 

   https://support.mozilla.org/en-US/questions/1252773#answer-1204224

And the solution there solved my problem: 

   rm ~/.config/pulse/*

Thanx, Ralf