This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Primary password forgotten on a linux laptop. Now the primary password on my PC is changed.

  • 2 uphendule
  • 2 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

more options

I recently logged into my laptop, which has lubuntu installed on it, for the first time in some time. I had forgotten the primary password that I set in firefox on that machine. I was confused about this and reset my Firefox account password with my recovery key. Now the primary password on my main desktop machine has changed and I am unable to use the password manager. I am afraid of losing all my saved logins and passwords. I tried resetting the primary password on the lubuntu laptop but the method in the help article did not work.

How is it possible that the primary password changed on my desktop machine? Please help, I do not want to lose all my password as I do not remember them all and some of them were automatically generated by firefox.

I recently logged into my laptop, which has lubuntu installed on it, for the first time in some time. I had forgotten the primary password that I set in firefox on that machine. I was confused about this and reset my Firefox account password with my recovery key. Now the primary password on my main desktop machine has changed and I am unable to use the password manager. I am afraid of losing all my saved logins and passwords. I tried resetting the primary password on the lubuntu laptop but the method in the help article did not work. How is it possible that the primary password changed on my desktop machine? Please help, I do not want to lose all my password as I do not remember them all and some of them were automatically generated by firefox.

Isisombululo esikhethiwe

Make sure you use the .xhtml version of the chrome URI and not the .xul version used a long time ago. Best is to open this URI in a new window as it resize its window.

  • chrome://pippki/content/resetpassword.xhtml

Firefox uses the "chrome://" protocol to access its internal files and use chrome in other cases like userChrome.css (no relation with Google Chrome).

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

more options

Okay, sorry. Never mind the part about my primary password changing on my desktop. I had merely forgotten a character at the end.

The troubling part is that I still cannot remember the primary password on my lubuntu laptop and cannot reset it using the method in the only help article that I found about it. Maybe because I don't have chrome installed on the laptop?

more options

Isisombululo Esikhethiwe

Make sure you use the .xhtml version of the chrome URI and not the .xul version used a long time ago. Best is to open this URI in a new window as it resize its window.

  • chrome://pippki/content/resetpassword.xhtml

Firefox uses the "chrome://" protocol to access its internal files and use chrome in other cases like userChrome.css (no relation with Google Chrome).

Okulungisiwe ngu cor-el