Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

E mails only download after 9.30am

  • 5 uphendule
  • 0 zinale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu Matt

more options

Hi. Why do the bulk of my e mails only download after 9.30am? Before that time one or two come through. After that, I get about twenty to thirty. Why?

Hi. Why do the bulk of my e mails only download after 9.30am? Before that time one or two come through. After that, I get about twenty to thirty. Why?

All Replies (5)

more options

I suggest checking at your online account. Thunderbird has no capability to do that.

more options

David thanks for this. You say its nothing to do with Thunderbird. My on line account provider says its nothing to do with them, so I'm stuffed!! Cheers Ian.

more options

Ok, I suggest viewing online to check when messages arrive. There may be a server issue here.

more options

David, thanks for this. Thunderbird says its nothing to do with them. TalkTalk says its nothing to do with them. Every time I open my emails, the usual response is "Thunderbird not responding." I think Its time I tried another provider!

more options

IanFeachnie said

David, thanks for this. Thunderbird says its nothing to do with them. TalkTalk says its nothing to do with them. Every time I open my emails, the usual response is "Thunderbird not responding." I think Its time I tried another provider!

Talktalk are a fairly terrible provider I agree.

With regard to Thunderbird not responding, have you created an exception in the antivirus for Thunderbird's profile folder? Lots of hang ups are caused by files being locked for scanning when Thunderbird is trying to use them. Something of a logjam situation as Thunderbird can not update it's own data files.

Generally we recommend exclusion of the profile folder from anti virus scanning. You might also want to use the clear cache button in the settings as sometimes caches can cause as much trouble as they fix. Clearing it may make displaying some IMAP mails or images slower as the items are initially fetched again to the cache, but long term it can only have beneficial results.