This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Video causes browser to display white screen

  • 3 uphendule
  • 3 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu wafflemansa

wafflemansa
wafflemansa
more options

Occasionally, when I am watching a video on Youtube or Twitch, the video will glitch and cause the browser to go completely white. On Youtube, there will be a small visual glitch and on Twitch, the video will crash and need to be reloaded, but otherwise nothing else happens.

Occasionally, when I am watching a video on Youtube or Twitch, the video will glitch and cause the browser to go completely white. On Youtube, there will be a small visual glitch and on Twitch, the video will crash and need to be reloaded, but otherwise nothing else happens.

Isisombululo esikhethiwe

I disabled hardware acceleration a week or two ago and it seems to have solved the issue.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (3)

wafflemansa
wafflemansa Umnikazi wombuzo
more options

Update: It seems this issue happens with any HTML5 video, caused by the video player crashing.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Any relevant-looking messages in the Browser Console assuming that Firefox keeps running and doesn't need to be restart ?

wafflemansa
wafflemansa Umnikazi wombuzo
more options

Isisombululo Esikhethiwe

I disabled hardware acceleration a week or two ago and it seems to have solved the issue.