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Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Primary account email required for sign-in

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  • Igcine ukuphendulwa ngu Dropa

spacelem
spacelem
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I'm trying to create a FF account, but when I put in my e-mail address I get the error "Primary account email required for sign-in". I may have in the past used an old e-mail address, but that address is old and now gone.

I can't log into FF with the old account because it wants to send a confirmation e-mail (to an address that no longer exists). So my main e-mail address is now blocked from being used with FF.

I had to create a new e-mail address just to create an account to post this, but I really want to be able to use my normal e-mail address so I can use sync. Does anyone know how I can do this, or are any admin people able to help me fix this?

I'm trying to create a FF account, but when I put in my e-mail address I get the error "Primary account email required for sign-in". I may have in the past used an old e-mail address, but that address is old and now gone. I can't log into FF with the old account because it wants to send a confirmation e-mail (to an address that no longer exists). So my main e-mail address is now blocked from being used with FF. I had to create a new e-mail address just to create an account to post this, but I really want to be able to use my normal e-mail address so I can use sync. Does anyone know how I can do this, or are any admin people able to help me fix this?

All Replies (3)

Dropa
Dropa
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Unfortunately since you locked out of that email and that was a previous email login for Firefox there not much that can be done to help here. You'll have to start over with different free email account that you can use as login and not get locked out again.

spacelem
spacelem Umnikazi wombuzo
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I can't get an admin somewhere to check that my secondary e-mail is valid and make that my primary one? That's pretty disappointing, when the obvious solution would be just allowing you to sign in with a secondary e-mail (I don't even know how they got linked).

Dropa
Dropa
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No, one one can do that here were all end users on here only with MODs.