This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I changed a password but don't know what the mask did or maybe that wasn't the problem. but my email provider doesn't let me in

  • 3 uphendule
  • 0 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu James

noskynetno
noskynetno
more options

I can't get to them. it's an email provider called tutanota it's encrypted email. I just changed the password and didn't save it in firefox so what is stored there is the old one. I changed that about 2 hours ago but I don't know if that mask creator created some other info or what and now I can't access my email. can you help me? they don't have support for free users. please, I can't lose that account, I use it for work

I can't get to them. it's an email provider called tutanota it's encrypted email. I just changed the password and didn't save it in firefox so what is stored there is the old one. I changed that about 2 hours ago but I don't know if that mask creator created some other info or what and now I can't access my email. can you help me? they don't have support for free users. please, I can't lose that account, I use it for work

All Replies (3)

Dropa
Dropa
more options

You need to check what your settings are for AutoFill/AutoSave preferences as that is the only place you can change or delete login to update login saves. If your settings aren't turned on of the login page is different from the saved login it will not overwrite previous logins. You need to check how your loging to insure it is saving correctly. And if you lost access to that account there nothing Firefox forum users can do to help.

https://support.mozilla.org/en-US/kb/automatically-fill-your-address-web-forms https://support.mozilla.org/en-US/kb/autofill-logins-firefox https://support.mozilla.org/en-US/kb/password-manager-remember-delete-edit-logins

noskynetno
noskynetno Umnikazi wombuzo
more options

nevermind you're not as clever as you think. there is no issue with my login saves. It saves what I want. It was firefox relay creating a mask when I didn't need it. I know your lazy ass can't help that. cheers

James
James
  • Moderator
  • Top 10 Contributor
more options

This section is for help with things related to (desktop) Firefox and not Firefox Relay.

The Firefox Relay section of the SUMO KB is at https://support.mozilla.org/en-US/products/relay

You could try creating a new thread in the Firefox Relay forum section using https://support.mozilla.org/en-US/questions/new/relay/form to see if you can get help there. Make sure you try to be clear on your issues and what you have done so far.

Okulungisiwe ngu James