This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

I NEVER CREATED A PRIMARY PASSWORD BUT KEEP GETTING POP-UPS ASKING FOR IT!

  • 1 baphendule
  • 1 inale nkinga
  • 16 views
  • Igcine ukuphendulwa ngu sfhowes

4katsnme
4katsnme
more options

Ever since Thunderbird went through major upgrades I keep getting pop-up messages for my Primary Password. I had no idea what that was. I never set a primary password and have never used it. Why am I getting these messages? Why can't I get rid of these pop-up messages? When I try to follow the directions to get rid of it they always ask me for my Primary Password! I DO NOT HAVE A PRIMARY PASSWORD! I NEVER HAVE HAD ONE and I HAVE BEEN USING THUNDERBIRD FOR DECADES! I am also warned that if I remove it I will lose all of my settings ad passwords. NO PASSWORDS HAVE BEEN SAVED! I have asked for help about five times and NO ONE has helped me. WILL YOU HELP ME RESOLVE THIS PERMANENTLY!?

POP-UP STATES: Password require by Mozilla Thunderbird 

                                Please provide your Primary Password
Ever since Thunderbird went through major upgrades I keep getting pop-up messages for my Primary Password. I had no idea what that was. I never set a primary password and have never used it. Why am I getting these messages? Why can't I get rid of these pop-up messages? When I try to follow the directions to get rid of it they always ask me for my Primary Password! I DO NOT HAVE A PRIMARY PASSWORD! I NEVER HAVE HAD ONE and I HAVE BEEN USING THUNDERBIRD FOR DECADES! I am also warned that if I remove it I will lose all of my settings ad passwords. NO PASSWORDS HAVE BEEN SAVED! I have asked for help about five times and NO ONE has helped me. WILL YOU HELP ME RESOLVE THIS PERMANENTLY!? POP-UP STATES: Password require by Mozilla Thunderbird Please provide your Primary Password

All Replies (1)

sfhowes
sfhowes
  • Top 25 Contributor
more options

The first thing to try:

https://support.mozilla.org/en-US/kb/protect-your-thunderbird-passwords-primary-password#w_resetting-your-primary-password-if-you-have-forgotten-it