This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Thunderbird not asking for new passwords

  • 1 baphendule
  • 0 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu david

thunderbird9
thunderbird9
more options

Thunderbird has ceased to ask for new passwords when authentication fails on my mail server. Instead, it just keeps pounding on the server which eventually blocks my IP address and then I'm stuck without email until I call my ISP support to unblock my IP. I can't just enter passwords in a field on a screen with thunderbird because there is no such screen. I have to wait for authentication to fail and then it asks for a password. This is how new accounts and password changes have always worked with thunderbird, but, apparently, not anymore.

This is driving me bonkers. Please help. I don't want to ditch thunderbird but this has got to stop, one way or another.

Thunderbird has ceased to ask for new passwords when authentication fails on my mail server. Instead, it just keeps pounding on the server which eventually blocks my IP address and then I'm stuck without email until I call my ISP support to unblock my IP. I can't just enter passwords in a field on a screen with thunderbird because there is no such screen. I have to wait for authentication to fail and then it asks for a password. This is how new accounts and password changes have always worked with thunderbird, but, apparently, not anymore. This is driving me bonkers. Please help. I don't want to ditch thunderbird but this has got to stop, one way or another.

All Replies (1)

david
david
  • Top 10 Contributor
more options

This suggestion may not solve your issue, but maybe worth trying: - click settings>privacy&security - click 'saved passwords' and then 'show passwords' - highlight both rows for the account, rightclick and 'delete' them

Now, Thunderbird has no passwords stored so the prompt might now work.