This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Firefox on iphone is frozen with pop-up that says "your apple iphone is severely damaged"

  • 2 uphendule
  • 3 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu Gitana

Gitana
Gitana
more options

How do I remove the scam pop-up that won't let me access firefox on my iphone? The pop-up says "your apple iphone is severely damaged." I can't open a new tab or delete the current tab.

How do I remove the scam pop-up that won't let me access firefox on my iphone? The pop-up says "your apple iphone is severely damaged." I can't open a new tab or delete the current tab.

Isisombululo esikhethiwe

Figured it out! I put the phone in airplane mode and from there was able to safely highlight and delete the url. Pop-up is gone. Turned out to be many fewer steps than I feared.

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 3

All Replies (2)

Gitana
Gitana Umnikazi wombuzo
more options

This pop-up completely covers the screen so I can't open a new tab or delete this "tab" on my phone. Same problem if I access the phone view from the firefox browser on my macbook.

Gitana
Gitana Umnikazi wombuzo
more options

Isisombululo Esikhethiwe

Figured it out! I put the phone in airplane mode and from there was able to safely highlight and delete the url. Pop-up is gone. Turned out to be many fewer steps than I feared.