Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Cant save to Templates

  • 2 uphendule
  • 2 zinale nkinga
  • 18 views
  • Igcine ukuphendulwa ngu andimould66

andimould66
andimould66
more options

When I edit an email for use as a template, the email disappears and nothing is saved in Templates. Last template I was able to create was in April. I even downloaded the Beta version 116.0b7 but that made no difference. I updated this morning to 117.0b1 and still unable to save templates.

When I edit an email for use as a template, the email disappears and nothing is saved in Templates. Last template I was able to create was in April. I even downloaded the Beta version 116.0b7 but that made no difference. I updated this morning to 117.0b1 and still unable to save templates.

Isisombululo esikhethiwe

What is the target folder for templates, set in Account Settings, Copies & Folders, separately for each account? If it's an IMAP account and the target is an IMAP folder, is that folder subscribed?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (2)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Isisombululo Esikhethiwe

What is the target folder for templates, set in Account Settings, Copies & Folders, separately for each account? If it's an IMAP account and the target is an IMAP folder, is that folder subscribed?

andimould66
andimould66 Umnikazi wombuzo
more options

Thank you SFHOWES, why this changed I dont know but I have now found all my templates I was trying to save and been able to reset the location back to the original. Much appreciated.