This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Still asked to sign into Google after deleting account

  • 5 uphendule
  • 0 zinale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu sfhowes

more options

Hi I had thunderbird set up to use 2 gmail accounts. I no longer use one of them and deleted the account. I also deleted the outgoing server entry. I am still getting asked to sign into the account I deleted. The account is active as it was a shared account but I am no longer part of that group so the password has changed. How do I stop thunderbird from asking for a signin. I have also cleared cache. Thanks

Hi I had thunderbird set up to use 2 gmail accounts. I no longer use one of them and deleted the account. I also deleted the outgoing server entry. I am still getting asked to sign into the account I deleted. The account is active as it was a shared account but I am no longer part of that group so the password has changed. How do I stop thunderbird from asking for a signin. I have also cleared cache. Thanks
Ama-screenshot ananyekiwe

Isisombululo esikhethiwe

Do you have Google Contacts or Calendar, either directly with the built-in options or an add-on like Cardbook or Provider for Google?

Funda le mpendulo ngokuhambisana nalesi sihloko 👍 1

All Replies (5)

more options

Isisombululo Esikhethiwe

Do you have Google Contacts or Calendar, either directly with the built-in options or an add-on like Cardbook or Provider for Google?

more options

Hi Thanks for the reply. There was an entry in the sync tab that I deleted but I still have the issue. Could the account be save anywhere else. Thanks

more options

It's usually one of mail, contacts or calendar. Check that the remaining smtp doesn't have the User Name of the deleted account. Try searching Config. editor in Settings/General for 'google' or 'gmail'.

more options

Thanks again, I'm sure its something simple but I cannot see it anywhere. Should I delete cache again? Also do you know why I might have 3 mail servers that all say false. This is from the config: editor

mail.server.default.is_gmail false mail.server.server1.is_gmail false mail.server.server3.is_gmail false

more options

If you still have a gmail account, the preference mail.server.serverN.is_gmail will be true for whichever account is N. Check Help/Troubleshooting Info, Mail & News Accounts, to relate the accounts to the ID no.