This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Latest Thunderbird "upgrade" (115.2) deleted one of my email accounts. How can I get it back?

  • 1 baphendule
  • 1 inale nkinga
  • 2 views
  • Igcine ukuphendulwa ngu Wayne Mery

Hofer Family
Hofer Family
more options

In Thunderbird, under Inbox, I had two accounts (gmail and cox.net). Now my cox.net account is gone. I sent an email from my phone to that account and received a message on my desktop that I have a new email, but I can't find it anywhere.

More than half of my email comes to that address, so I need to get it back ASAP. Please help me.

NOITE: I am not a computer whiz. Please tell me, via a simple procedure, how I can get that important function back.

In Thunderbird, under Inbox, I had two accounts (gmail and cox.net). Now my cox.net account is gone. I sent an email from my phone to that account and received a message on my desktop that I have a new email, but I can't find it anywhere. More than half of my email comes to that address, so I need to get it back ASAP. Please help me. NOITE: I am not a computer whiz. Please tell me, via a simple procedure, how I can get that important function back.

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

It sounds like you are using Unified Folders?

  • Install https://addons.thunderbird.net/en-US/thunderbird/addon/unified-folders-debugging/
  • If you do not see the "Unified Folders" heading in the folder pane, then click on "..." next to "New messages", click "Folder Modes", enable an additional folder mode to force the "Unified Folders" heading to appear
  • in the folder pane, next to the "Unified Folders" heading, click on ⋮ three vertical dots, do not do "Reset Unified Folders"
  • click Debugging Info > click Copy to Clipboard and save the clipboard somewhere
  • click Close.
  • in the Unified Folders heading click on ⋮ three vertical dots, and do "Reset Unified Folders". (DO THIS LAST)

Does that help?