This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

White Screen issue

  • 2 uphendule
  • 1 inale nkinga
  • 1 view
  • Igcine ukuphendulwa ngu cor-el

more options

Attempting to use thefirestore.com for my job, but it keeps bringing me to a white screen. I know it isn't the website's issue because I can access it using firefox on my phone it comes up fine. I tried troubleshooting firefox, I tried clearing the cache on the website, disabling cookies etc. I'm up to date for firefox. I need help! And yes I tried restarting it.

Attempting to use thefirestore.com for my job, but it keeps bringing me to a white screen. I know it isn't the website's issue because I can access it using firefox on my phone it comes up fine. I tried troubleshooting firefox, I tried clearing the cache on the website, disabling cookies etc. I'm up to date for firefox. I need help! And yes I tried restarting it.

All Replies (2)

more options

Yeah, I'm getting a white screen there as well with Firefox 118.0.2 in both my normal profile and a clean profile.

At the moment, not sure why it isn't showing at least some something since you can see the page's source code when doing right-click and View page source.

more options

The Web Console shows an error about WebKitMutationObserver, aimed at Google Chrome and other WebKit browsers (Safari).

  • Uncaught ReferenceError: WebKitMutationObserver is not defined

Modern browsers support MutationObserver or a website can possibly use MutationObserver || WebkitMutationObserver || MozMutationObserver, no prefix necessary.