This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Lolu chungechunge lwabekwa kunqolobane. Uyacelwa ubuze umbuzo omusha uma udinga usizo.

Green Screen on Youtube

  • 3 uphendule
  • 23 zinale nkinga
  • 4 views
  • Igcine ukuphendulwa ngu Terry

Jerry Samulcek
Jerry Samulcek
more options

The last upgrade from Firefox caused YouTube Videos to stop playing, instead I just get a green screen. If I use a different Browser (MS) everything works.

The last upgrade from Firefox caused YouTube Videos to stop playing, instead I just get a green screen. If I use a different Browser (MS) everything works.

All Replies (3)

jonzn4SUSE
jonzn4SUSE
  • Top 10 Contributor
more options

Show the issue. What version of Firefox? Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104 What security software are your running? What version of Win10? If Pro, can you fire up Windows Sandbox and see if you have the same issues in the VM? https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

zeroknight
zeroknight
more options

Try disabling Tracking Protection for the site.

Terry
Terry
more options

Fixed in Fx 120.0.1.

https://www.mozilla.org/en-US/firefox/120.0.1/releasenotes/

If not installing that, you could disable hardware acceleration or it may be enough to change the preference in about:config mentioned below to false. In either case, you have to restart the browser after making the change.

https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration https://support.mozilla.org/en-US/kb/about-config-editor-firefox media.hardware-video-decoding.enabled